Prescription refills
Please take a look at the refill reminders and see what letter or number the text is asking you to reply with. Then send a unique text for each prescription with the number or letter for that prescription only. For instance, if you got three refill reminders, telling you to respond with 1, 2, and 3 to refill, you should reply by typing 1 and sending the text, then 2 and sending the text, and then 3 and sending the text.
The system will not place your refill orders if you send all the numbers or letters in one text.
You can do so either through the app or the web portal.
Once you start to refill a prescription, you can review your order and change the pharmacy where you would like to pick up the prescription.
A partial fill is a prescription from the pharmacy that does not include the full quantity prescribed by your doctor. A completion fill is the remaining amount.
Once you try to place a refill order, the mobile app or the Web Pharmacy will let you know if there are any prescriptions that you cannot refill. An example when this will happen is when you try to refill a schedule 2 drug using the mobile app or Web Pharmacy.
You will be notified if you order contains prescriptions that are expired or do not have any refills remaining. You will be able to place the refill order in such cases but your pharmacy may contact your doctor before processing your order.
Certain drugs like schedule 2 drugs cannot be refilled using mobile app or the Web Pharmacy. Please contact your pharmacy directly for more information.
This usually happens when you try to fill a prescription that's expired or has no refills remaining. Your pharmacy needs an approval from you doctor before any such prescription can be refilled.
I got a refill reminder with instructions to reply with letters rather than numbers. Is this normal?
Yes! When we send refill reminders for more than one prescription at a time, the system identifies which script you are refilling by using the number or letter you reply with. We call these “tie-breakers”. If you have more than one open refill reminder, you will see a message asking you to reply with A and Z, for example, instead of 1 and 9.
Prescription pick up
If you are signed up for refill reminders, you will receive pick-up reminders from us once your prescription is ready for pick up. In some cases, you will also receive a reminder when the prescription is going to be restocked.
If you are unable to pick up the prescription in 14 days, please contact their local pharmacy to arrange a later date.